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RETURNS & EXCHANGE POLICY

We strive to keep you satisfied with the items your received. However, we understand that some outfits don't fit you as well as you think they might, therefore, feel free to arrange for an exchange of item/size or you can also return them for store credits with a validity period of one month.

Returns are accepted within 10 days from the date of receipt

RETURN CONDITIONS

- Items must be in brand new condition, un-used and with original tags (only applies if apparels came with drop-tags) and in original packaging

*WEF from 28th December 2020, all returns/exchanges will incur a handling fee of S$2 per item and this will be deducted from the store credits issued (Exchange for size remains FOC, S$2 handling fee will apply for change of design/colour)*

The following items are NOT ELIGIBLE for returns:

- Sale Items
- Seasonal Pieces
- Items purchased during storewide promotions where returns are strictly not allowed
- Items purchased with store credits

Store credits will be issued directly to your Anticlockwise account. Kindly login to your account with us before reaching check-out page to utilise these store credits issued. Upon reaching final check-out, you will be able to redeem your store credits accordingly. Kindly note that items purchased with the usage of store credits will not be eligible for further returns/exchanges

Please read the following as these reasons might disqualify your return & exchange:

1. COLOUR

Colour of your item may differ due to different computer and device resolutions. As such colour situations are not within our control, we will not be responsible for purchases made with the wrong perception of colours.

2. PRINTS

Printed Pieces can tend to vary from piece to piece due to different placements on fabric. This will therefore not be deemed as a defect if the print placement on the piece received differs slightly from the modeled photos on site.

3. MEASUREMENTS

Measurements provided are taken as accurately as possible with the item laid flat. As every design is mass manufactured, minor variation in sizing is unavoidable. For this reason, our measurement variance acceptable is 0.50”~1” and is not deemed as a defect.

4. COLOURBLOCK/STITCHING/EMBROIDERY PIECES

Customers are ALWAYS advised to hand-wash colourblock & embroidery pieces. These pieces should beseparated immediately when washing to prevent any colour run. Rinsing or Soaking such pieces are strictly not advised. In cases of colour run due to customer fault, returns/exchanges will be duly rejected

Anticlockwise will reject all returns & exchanges for the above mentioned.

CONCLUSION

An item will only be considered a defective/imperfect piece if it affects the overall look of the apparel (when item is worn). Such manufacturing defects are large torn holes, missing buttons, defective zippers, large stains (bigger than 1CM). These are evident at point of receipt and will be considered as obvious defects.

All other minor defects/imperfections that are not likely to affect the overall look of the item and will NOT be deemed as defects:

  1. Slight dirt/stains that can be easily washed off
  2. Loose threads, loose buttons that can be easily snipped off/sewn on
  3. Small dot stains on light coloured pieces that are not easily seen/or not on obvious places of the item
  4. Variation of measurements (within considerable tolerance of 0.5-1") that do not affect the item when worn
  5. Slight Discrepancy in Colours due to different device/computer resolutions
  6. Different Print Placement due to different placements on fabric

All other reasons for a request for return or exchange will be considered on a case by case basis. ACW reserves the right of final decision in the event of any dispute.

Lastly, exchanges are strictly not allowed for products purchased from third parties.

RETURNS & EXCHANGE PROCESS

Anticlockwise reserves the right to reject all returns & exchanges. Items mailed back without prior agreement will not be entertained. Please write us an email to enquiries@anticlockwise.sg with your Order number and Snapshots of the item to enquire if your item has qualified for the Returns & Exchange Process. Items returned will be further inspected and if defects are not found upon physical inspection despite earlier photos/evidence, returns & exchange will be rejected. Customer will be required to top-up the mailing fee required for us to re-mail the product.

1. For items that are deemed defective
Exchanges will be made for the similar item & colour only. If the item is still available, the product will be checked thoroughly and sent out within 1-2 working days after notification from customer.
A new piece will be sent to you via Roadbull who will then retrieve the defective piece at your doorstep to complete the exchange upon delivery of the new item.
 
In the event that the item & colour is out of stock, a full refund will be processed within 5 working days after receival of returned item. Postage costs incurred (non-inclusive of envelope & packaging fees incurred etc) in this situation will be borne by Anticlockwise. Please note that customers are strongly encouraged to return the defective item via Smartpac/Registered Mail as ACW is not responsible for any missing parcels.
 
2. For incorrect item/sizes/colours sent
Exchanges will be made for the item and colour the customer ordered. If the item is still available, the product will be checked thoroughly and sent out within 1-2 working days after notification from customer.
A new piece will be sent to you via Roadbull who will then retrieve the defective piece at your doorstep to complete the exchange upon delivery of the new item.
 
3. For exchange of sizes/colours due to a misfit or change in customers' preferences (One Time Exchange is allowed PER order)
Exchanges can be arranged within 10 working days after item is received. Customer can choose either a different design, colour or size that suits your preference. Please note that your item must qualify for the return & exchange process.
For all exchanges due to preference change, customers are required to bear a S$4.10 Courier Fee where Roadbull (our courier) will conduct a one-on-one exchange on the spot by delivering the new item to you and retrieving back the returning piece at your place of convenience.
If you are looking at changing your item for a different design which is of a higher value, a top up is necessary. If you are changing your item for a different design which is of a lower value, refunds will only be made in store credits (with a validity of 1 month)

All returns are final. Store Credits will be issued once your return is processed on our end. Returns that do not fulfil all conditions will be rejected and a redelivery fee will be required. Cash refunds are also strictly not allowed for all returns.

RETURNS

We also allow for returns in exchange for store credits if you do not have any particular item that catches your eye at the moment. The store credits will be valid for one month from date of issue.

In cases of returns in exchange for store credits, any reward points utilised will be considered used and will not be included in the store credits. Original shipping fees paid will also not be refunded in the store credits.

Please note that when your total order falls below 2 items in your order after the item(s) have been returned, the complimentary unsubsidised courier fee rate of S$4.10 will be deducted from your store credits as it would be deemed that the transaction did not take place.

 

FOR ALL RETURNS due to customer preference change, postage costs incurred will have to be completely borne by the customer. We strongly recommend customers opt for Smartpac/Registered Postage during the return as ACW will not be responsible if your return parcel does not reach us. 

FOR ALL RETURNS with payment methods via Atome (0% interest over 3 instalments), a further 6% administrative fee incurred with Atome will be deducted from your store credits

CASE STUDY
Leona purchased 2 Items, each costing S$36.90 and S$37.90 respectively
Leona is also a ACW Gold Member which entitles her to a 10% discount storewide
Total Order will therefore be: (36.90 + 37.90)*0.9 = S$67.32 and Leona decided to make payment via Atome (0% interest over 3 instalments)

Leona received her order and decided to return the S$36.90 Item for store credits.
Store Credits returned will be: $36.90 * 0.9 (10% discount used) = S$33.21 * 0.94 (6% administrative fee incurred will be deducted from customer's store credits) = S$31.22

As the total order fell below 2 items, a further S$4.10 of incurred courier fee will be deducted from Leona. Total store credits refunded to Leona: 31.22-4.10 = S$S$27.12
 
All return & exchange items can be mailed to:
Anticlockwise
Marine Parade PO Box 664
Singapore (914406)
Your order number MUST be indicated on the return parcel for identification. Unidentifiable returns will not be processed and discarded.
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