We strive to keep you satisfied with the items your received. However, we understand that some outfits don't fit you as well as you think they might, therefore, feel free to arrange for an exchange of item/size or you can also return them for store credits with a validity period of one month.
Returns are accepted within 10 days from the date of receipt
- Items must be in brand new condition, un-used and with original tags (only applies if apparels came with drop-tags) and in original packaging
*WEF from 28th December 2020, all returns/exchanges will incur a handling fee of S$2 per item and this will be deducted from the store credits issued (Exchange for size remains FOC, S$2 handling fee will apply for change of design/colour)*
The following items are NOT ELIGIBLE for returns:
- Sale Items
- Seasonal Pieces
- Items purchased during storewide promotions where returns are strictly not allowed
- Items purchased with store credits
Store credits will be issued directly to your Anticlockwise account. Kindly login to your account with us before reaching check-out page to utilise these store credits issued. Upon reaching final check-out, you will be able to redeem your store credits accordingly. Kindly note that items purchased with the usage of store credits will not be eligible for further returns/exchanges
Colour of your item may differ due to different computer and device resolutions. As such colour situations are not within our control, we will not be responsible for purchases made with the wrong perception of colours.
Printed Pieces can tend to vary from piece to piece due to different placements on fabric. This will therefore not be deemed as a defect if the print placement on the piece received differs slightly from the modeled photos on site.
Measurements provided are taken as accurately as possible with the item laid flat. As every design is mass manufactured, minor variation in sizing is unavoidable. For this reason, our measurement variance acceptable is 0.50”~1” and is not deemed as a defect.
4. COLOURBLOCK/STITCHING/EMBROIDERY PIECES
Customers are ALWAYS advised to hand-wash colourblock & embroidery pieces. These pieces should beseparated immediately when washing to prevent any colour run. Rinsing or Soaking such pieces are strictly not advised. In cases of colour run due to customer fault, returns/exchanges will be duly rejected
Anticlockwise will reject all returns & exchanges for the above mentioned.
An item will only be considered a defective/imperfect piece if it affects the overall look of the apparel (when item is worn). Such manufacturing defects are large torn holes, missing buttons, defective zippers, large stains (bigger than 1CM). These are evident at point of receipt and will be considered as obvious defects.
All other minor defects/imperfections that are not likely to affect the overall look of the item and will NOT be deemed as defects:
- Slight dirt/stains that can be easily washed off
- Loose threads, loose buttons that can be easily snipped off/sewn on
- Small dot stains on light coloured pieces that are not easily seen/or not on obvious places of the item
- Variation of measurements (within considerable tolerance of 0.5-1") that do not affect the item when worn
- Slight Discrepancy in Colours due to different device/computer resolutions
- Different Print Placement due to different placements on fabric
All other reasons for a request for return or exchange will be considered on a case by case basis. ACW reserves the right of final decision in the event of any dispute.
Lastly, exchanges are strictly not allowed for products purchased from third parties.
RETURNS & EXCHANGE PROCESS
Anticlockwise reserves the right to reject all returns & exchanges. Items mailed back without prior agreement will not be entertained. Please write us an email to firstname.lastname@example.org with your Order number and Snapshots of the item to enquire if your item has qualified for the Returns & Exchange Process. Items returned will be further inspected and if defects are not found upon physical inspection despite earlier photos/evidence, returns & exchange will be rejected. Customer will be required to top-up the mailing fee required for us to re-mail the product.
All returns are final. Store Credits will be issued once your return is processed on our end. Returns that do not fulfil all conditions will be rejected and a redelivery fee will be required. Cash refunds are also strictly not allowed for all returns.
We also allow for returns in exchange for store credits if you do not have any particular item that catches your eye at the moment. The store credits will be valid for one month from date of issue.
In cases of returns in exchange for store credits, any reward points utilised will be considered used and will not be included in the store credits. Original shipping fees paid will also not be refunded in the store credits.
Leona received her order and decided to return the S$36.90 Item for store credits.
As the total order fell below 2 items, a further S$4.10 of incurred courier fee will be deducted from Leona. Total store credits refunded to Leona: 31.22-4.10 = S$S$27.12